PDQ Access: lost revenue

PDQ does not seem to agree with me that my problems with Access directly translate into lost revenue. One of the salesman told this to a potential Access customer who I know, and who is familiar with my problems.

So, here is a problem that happened today that resulted in $5 revenue lost (mind you, this is just one example):

A customer called to say she had lost $6. I logged in to see no error, except there was a failure logged in the counters. The validator was indeed offline, however. So, I had to give the customer a code to get her $11 wash. I don't know about you, but I would call that LOST REVENUE.

A worse situation is when the customer just leaves because you can figure there is a good chance you have LOST THEIR FUTURE REVENUE as well. I have saved a video of that exact situation, I happened to catch it happening on 6/14. You can read about specific incidents on my Yahoo group at:

finance.groups.yahoo.com/group/PDQgroup/

Feel free to join if you want to be notified when there is a new post.

To be fair, PDQ is addressing my issues, although slowly and under pressure. I felt compelled to address lost revenue because of PDQ's comments to my acquaintance. I'll keep everyone posted on the progress.

Just checked my voicemail. There was a message from a PDQ engineer. They found out the reason why I did not get the fault e-mail for my latest bill validator failure. The next software update will supposedly fix it.

TO PDQ: I have been complaining about this issue since at least December. I got the feeling nobody believed me. Today, somebody finally looked into it, and potentially found the problem in an afternoon. Your problem is not fixing problems, it is ADMITTING to them and DOING something about them.